Ordering

How to Order

Although we endeavour to dispatch orders as quickly as possible (often the same day),
please allow up to 14 days for delivery under normal circumstances
Availability can be unpredictable and beyond our control. Occasionally there may be a temporary general
shortage without prior warning. In these cases we will fulfil orders as soon as supplies become available
If necessary, orders are dispatched in multiple shipments at no extra charge

Online     Post     Phone     Fax

Secure Online Catalogue

We accept payment by all major credit/debit cards and direct bank transfer in any currency
Card processing is handled by HSBC Global Payments

By Post

For payments in British pounds, please proceed to the online checkout and select "Mail Order" as your payment option

You will be provided with a printer friendly page that can be mailed to us

If you are paying in any other currency, select "Non-Sterling Payment", and we will contact you

By Phone

Please use product codes where possible

You can safely leave your order and card details on our answer phone
All messages are stored electronically and permanently deleted once we have your information
Include your name, address, telephone number or email address and credit/debit card details and call:

(0117) 970 2100 (UK)
+44 117 970 2100 (International)

By Fax

Please proceed to the online checkout and select "Mail Order" as your payment option

You will be provided with a printer friendly page that can be faxed to us

(0117) 970 2100 (UK)
+44 117 970 2100 (International)

If necessary, press START when you hear the message

Ad hoc payments

Payments for special orders, or for additions or changes to orders already placed, may be made securely online

We will issue a "Payment request" in these cases which can be accessed here

For registered customers, this link can be found at the bottom of the "My account" page